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Return & Exchange Policy

Hi,

Thanks for checking out our return policy.  I just want you to know that if you are not sure about a product, please contact us so that we can help you decide.  We know our products very well and help guide your choice with our personal attention.  Just contact us via phone, email, or chat.  We want you to be happy with your purchase so don't hesitate if you have any questions.

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Chris Hungerford
Owner
HoopsKing.com

 

Training Aid Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be undamaged. 

Some training aids have an extended warranty from the manufacturer and goes beyond our 30 day return policy.

  • IC3 Rebounder - 90 Days 
  • Strength Shoes - 90 Days
  • Jumpsoles - 90 Days

 

DVDs

All mailed DVDs are non-returnable for a refund.  We do offer an exchange policy if you are unhappy with a particular DVD.  We reserve the right to deny any exchange and/or the number of DVDs exchanged.  Typically we only allow one exchange per customer.  If you are unsure about a DVD, please contact us.  We try to provide as much information as possible about our DVDs prior to your purchase so you have a good idea of what you will be getting.

DVD Exchange Notes:

  1. $6 exchange fee per DVD
  2. Customer is repsonsible for shipping costs back to us.
  3. DVD exchanges must be made within 10 days of the delivery date according to tracking.

Rental DVDs

All rental DVDs are non-refundable.  Hey, if you do get one that you don't like you'll be glad you actually didn't buy it!

If you receive a rental DVD that will not play we will send out another playable DVD or similar title if available.

Downloadable Videos

All videos purchased through our download store are non-refundable.  If you are unsure about our download service we suggest you test your device with our free download video offer.  Click below:

http://downloads.hoopsking.com/us/HowItWorks

Restocking Fee

There is only one product with a restocking fee if opened and that is the IC3 Rebounder.  We suggesting keeping all the packaging and box for the IC3 to minimize the restocking fee of 15%.  If there are parts missing or they are damaged then the restocking fee will be greater.  On that note, we have had very few IC3s returned.  Some of them have been never opened and then there is no restocking fee but the customer is responsible for the shipping and insurance to send it back to us.

Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hoopsking.com.

Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hoopsking.com and send your item to: 2943 260th St Marshalltown IA - Iowa United States 50158-8807.

Shipping

To return your product, you should email us first as some products are returned directly to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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